Shipping policy
This Shipping Policy outlines how Little Guestware (“we”, “us”) manages the dispatch and delivery of wholesale and trade orders placed through our website.
By placing a B2B order, your business agrees to the terms below. These terms are designed to set clear expectations and ensure a smooth supply experience.
1. Shipping Costs
Shipping fees for wholesale orders are calculated based on order size, weight, and destination.
Shipping quotes will be provided at the time of invoicing or upon request.
Free shipping may be available for larger bulk orders or long-term partners.
2. Delivery Terms
2.1 Processing & Lead Times
• Standard wholesale processing time: 2–4 business days
• Branded/custom orders: 7–21 business days depending on complexity and quantity
• Large pallet or mixed-carton orders may require additional preparation time
These times may be affected by supplier schedules, logistics delays, or seasonal volume peaks.
2.2 Dispatch Time
Orders are usually dispatched Monday–Friday during standard business hours.
We do not dispatch on weekends or UK public holidays.
2.3 Change of Delivery Address
Delivery addresses can be amended before dispatch only.
Once goods leave our warehouse, address changes are no longer possible.
2.4 Commercial / Business Address Delivery
We recommend using a business address for all wholesale deliveries.
Courier deliveries to residential addresses may incur additional charges.
2.5 P.O. Box Shipping
We cannot deliver wholesale shipments to P.O. Boxes.
A physical address is required for courier services.
2.6 Out of Stock Items
If an item becomes unavailable at the time of fulfilment:
• We will notify you immediately
• You may choose a replacement, wait for restock, or receive a refund for that item
• Remaining items will dispatch as normal unless you request otherwise
2.7 Delivery Delays
If delivery exceeds the estimated timeframe, contact us and we will investigate with the courier.
3. Tracking Notifications
Once your order has been dispatched, you will receive tracking details.
Updates will reflect the courier’s real-time status.
4. Damaged or Lost Shipments
4.1 Parcels Damaged in Transit
If parcels arrive damaged:
• If possible, reject the parcel with the courier
• If already delivered, photograph the damage and contact us within 48 hours
We will advise the next steps and begin a courier investigation.
4.2 Lost Shipments
If a shipment is confirmed lost by the courier, we will arrange a replacement or refund according to your preference.
5. Order Cancellations
Wholesale orders may be cancelled before dispatch.
Custom-branded orders cannot be cancelled once production has started.
If goods have already been shipped, please refer to the Returns or Claims section of your wholesale agreement.
6. Insurance
All B2B shipments include insurance up to the value provided by the courier service.
Additional insurance can be arranged for high-value bulk shipments upon request.
7. Customer Service
For all trade and wholesale enquiries:
📧 Aaron@littleguestware.com